Shipping policy

Last updated: October 23, 2026.

This page sets out how we ship your order. Returns, refunds and damaged items are covered by our Refund & Return Policy.

1. Where we ship, and what it costs

Shipping is free on every order. No minimum, no exceptions, nothing added at checkout for delivery.
We ship within the United States only. Our checkout accepts United States delivery addresses only.
Prices are shown and charged in US dollars. Import duties are included in our prices, and nothing is collected from you on delivery. Any sales tax that applies to your order is shown at checkout before you pay.

2. When your order ships and how long it takes

Orders are processed and handed to the carrier within 1-2 business days, on business days (Monday to Friday, excluding public holidays). Orders are packed and dispatched by fulfillment partners outside the United States. Downloadable guides are not shipped: Shopify emails you the download link as soon as your order is confirmed.

Once dispatched, orders are typically delivered within these windows:

Delivery country	Delivery time after dispatch
United States	4-6 business days

These are estimates, not guarantees: weather, carrier backlogs, busy sale periods and, for a parcel crossing a border, a customs inspection all move them.

3. Tracking

You will get a shipping confirmation email with a tracking number when your order leaves. Please allow up to 48 hours after that email before the tracking starts updating; a number that is not moving yet is normal.

4. Changing or cancelling before dispatch

You can change a delivery address, or cancel, before dispatch by emailing support@vohxe.com with your order number. After dispatch, the carrier is the only one who can attempt an address change, and they cannot always do it.

5. If the address was wrong

Please check your address at checkout. If a delivery attempt fails, the carrier leaves instructions for rearranging delivery or collecting your parcel. If a parcel comes back to us because the address was incomplete or incorrect, we will contact you and reship it at no charge the first time — we would rather you had the product than the argument. If you would prefer a refund at that point, say so and you will get one.

6. A parcel that has not arrived

If your tracking has not updated for 7 days, or the estimated delivery date has passed and nothing has arrived, email support@vohxe.com with your order number. We will open an investigation with the carrier and keep you posted. If the parcel is confirmed lost, we reship it or refund it — your choice.

If the tracking says delivered but you cannot find it, this order helps more often than it sounds like it will:

check the porch, side door, garage, mailbox and anywhere a parcel might have been tucked out of sight;
ask anyone else at the address, and the building office or reception;
ask immediate neighbors — misdelivery next door is the single most common cause;
wait 24 hours. Carriers sometimes scan a parcel as delivered before it actually is.

If it still has not turned up, tell us. Once a carrier has confirmed delivery to the address you gave, the parcel is formally your responsibility — but we will help you file the carrier claim, and we look at these case by case rather than hiding behind the sentence you just read.

7. Damaged, wrong or missing items

Please open your parcel and check it when it arrives. If something arrived damaged or faulty, we sent the wrong thing, or something on your order is missing, email support@vohxe.com within 7 days of delivery with your order number and clear photographs of the item and the packaging. We will send a replacement or refund you — your choice — and you will not pay postage in either direction. Our Refund & Return Policy has the details.

8. Pre-orders

For pre-order items, the processing and dispatch timeline begins from the release date of the product, not the date of purchase. You will be notified by email when your pre-order is ready to be dispatched.