Refund policy

Last updated: October 23, 2026.

We stand behind what we sell. Every order comes with our 100-day money-back guarantee: if something you bought from us is not right for you, you have 100 days from the day it arrives to tell us, and we will refund what you paid for it.

1. The 100-day money-back guarantee

The window is 100 days from the day your order is delivered, not from the day you ordered.
It covers every product we sell. You are meant to use what you buy, so an opened or used item is still returnable — section 2 says what we ask.
You do not need a reason. Change of mind counts. "It did not work for me" counts.
You get back the full amount you paid for what you return, in US dollars. There is no restocking fee and no processing fee. Shipping was free, so nothing is held back for delivery. The one cost that stays with you is the postage to send the item back — section 4 explains.
Free gifts that came with your order do not need to be sent back, and keeping them does not reduce your refund.
It applies to orders placed on vohxe.com. If you bought from someone else, their policy applies, not ours — we cannot refund an order we never took.

2. What condition items need to be in

You are meant to use what you buy. That is the point of a 100-day trial, so a product you have opened, worn or used is still returnable. What we do ask:

Send back the product and the parts that came with it — accessories, cables, covers, inserts, pouches — where you still have them. An opened or part-used product is fine.
Clean anything that has been worn or used against the skin before you pack it.
Please include the box or packaging if you kept it. If you did not, that is not a reason for us to refuse the return.
Nothing you send back should have been deliberately damaged, taken apart or modified.

Missing a part or a box does not void your refund. It may, occasionally, change the amount if something substantial is missing, and if that is ever the case we will tell you the number before we process anything. Having opened or used a product never changes the amount.

3. How to start a return

Email support@vohxe.com with:

your order number (it is in your order confirmation email);
the item or items you want to return;
one line about what went wrong, if anything did — it helps us improve the product, and it is never used to argue with you about the refund.

A person reads it. We aim to reply within one business day, and we will confirm your return and tell you exactly what to do next. Please wait for that reply before sending anything back: returns are authorized per order, and a parcel that arrives unannounced can take much longer to match to your order, and it may not be recoverable.

4. Who pays for return shipping

You do. The customer is responsible for return shipping: you pay the return postage on a money-back-guarantee return. We do not send a prepaid label and we do not reimburse the postage, and we are saying so here, plainly, so that it is not a surprise when you come to use the guarantee.

When we approve your return we will email you the return address for your order. Two practical notes:

Use the return address we give you for this return. It is issued per order and it is not always the address printed on the parcel you received.
Please send it with tracking and keep the receipt. A tracked parcel is the one thing that protects your refund if the return goes astray on its way to us.

This section is about the money-back guarantee — a return because you changed your mind or the item is not for you. It is not about an item that arrived damaged, faulty or wrong: section 6 covers those, and you do not pay to send those back.

Sometimes we will simply tell you to keep the item and refund you anyway. When that happens we will say so in writing, and you do not need to do anything else.

5. How and when your refund is issued

Once your return reaches us, we check it in within 2–3 business days.
Approved refunds are issued in full within 5 business days of that check-in, to the original payment method, in US dollars. We cannot refund to a different card, a different account or a gift card.
Your bank or card issuer then takes its own time to post the credit — usually 3–10 business days, occasionally a full statement cycle. That part is outside our control.
You will get an email from us confirming the refund on the day we issue it.

If more than 15 business days have passed since that confirmation email and you still cannot see the money, send us the email and we will chase it with the payment provider.

6. Damaged, faulty, wrong or missing items

Please open your parcel and check it when it arrives. If something is damaged, faulty or wrong, or something on your order is missing, email support@vohxe.com within 7 days of delivery with your order number and clear photographs of the item and the packaging.

We will send a replacement or refund you in full — your choice — and you will not pay postage in either direction. In most of these cases we do not ask for the original back at all; if we do, we arrange and pay for the return.

The 7 days is there so that we can raise a claim with the carrier while it is still possible. Tell us later than that and we will still try to help, and telling us later never takes away any right you have under the law where you live.

7. Downloadable guides

If a downloadable guide you paid for is not for you, email us within 100 days of your order and we will refund it. There is nothing to send back. If a download link does not work, tell us and we will send a new one. Guides given free with an order have nothing to refund.

8. Cancelling before your order ships, pre-orders and exchanges

Email support@vohxe.com as soon as you can, with your order number and the word "cancel" in the subject line. If the order has not been handed to the carrier, we will cancel it and refund you in full, usually the same day. A pre-order can be cancelled for a full refund at any time before it is dispatched.

We dispatch quickly, which is good news for delivery and bad news for cancellations — once an order is on its way we cannot pull it back. If we miss it, nothing is lost: accept the parcel and start a return under section 3, and the 100-day guarantee covers you.

You can also change a delivery address before dispatch by emailing us. After dispatch, the carrier is the only one who can attempt a change, and they cannot always do it.

We do not offer direct exchanges. If you would like a different product, color or size, return the item under this policy and place a new order for the one you want.

9. Your rights under the law

Our guarantee is in addition to any rights you have under the consumer law of your state that cannot be excluded, and nothing in this policy limits those rights.

10. Chargebacks — please ask us first

If something has gone wrong with your order, email us before you contact your bank. We can refund you in a few days; a chargeback takes weeks, freezes the order while it runs, and stops us from fixing the problem for you in the meantime. We will not argue you out of a refund you are entitled to under this policy. If you have already opened a chargeback, tell us — we would still rather resolve it with you directly, and we will provide your bank with whatever it needs.

11. Changes to this policy, and how our documents fit together

We may update this policy as the store changes. The date at the top of this page is the date the current version took effect, and the version in force on the day you ordered is the one that applies to your order.

This policy should be read together with our Terms of Service, our Shipping Policy and our Privacy Policy. Where this policy says something more specific than the terms do, this policy applies.

12. Contact

Every return, refund and product question goes to the same place, and a person answers it. We do not publish a phone number and we do not run a chat widget — email is how we work.

Vohxe
2093 Philadelphia Pike #2836
Claymont, DE 19703
United States

Email: support@vohxe.com

Or use the form on our contact page.

Please do not send returns to the postal address above. Return addresses are issued with your return approval and are confirmed for each order.